Same name, different patients
A medical assistant announced a patient’s first name and a man stood up and went to the exam room with her. Once in the room, the assistant did the intake and poked the patient’s finger for an A1C. Meanwhile, a different medical assistant called the same name and a patient stood up and went to the exam room with her. She did vitals and the check in progress, and at the end of her intake, she asked for two identifiers. She then realized she had the wrong patient. She had documented in the wrong chart and found her correct patient was the one who had his finger poked, which was not needed.